Owning a business is hard work, and one unfortunate aspect of it can be negative ratings or reviews. While they’re bound to happen, we know how hurtful they can be. But delete ratings (bewertungen löschen) can be a tricky affair […]
Owning a business is hard work, and one unfortunate aspect of it can be negative ratings or reviews. While they’re bound to happen, we know how hurtful they can be. But delete ratings (bewertungen löschen) can be a tricky affair – the last thing businesses would want is to incur harm or further destruction to their reputation. Fortunately, we have a solution to ensure that you can safeguard your business whilst still respecting your customers. Keep reading to learn the proper steps to take when deleting ratings.
1. Know When It’s Appropriate to Delete Ratings
No one is perfect, and sometimes you’ll get a negative review that’s warranted because of errors on your part. Correcting these issues is the best way to handle an unhappy customer. However, there are instances when a review is incorrect or abusive, and it’s entirely acceptable to remove them. Common reasons include when the review doesn’t follow the community guidelines or when it doesn’t relate to your business or service. Ratings that do not comply with the platforms’ rules and regulations also fall in this category.
2. Respond to the Review First
Before you begin to delete a review, try to speak to the customer and find a solution to their problem. It may even persuade them to remove their review or update it to a more favorable option. Responding to a negative review also shows the customer that you care about their experience and that you’re actively working on improving your business. By responding appropriately and diligently, it also shows potential customers that your business is attentive and engaged in providing the best service possible.
3. Review the Platform’s Policies
It’s important to familiarize yourself with the policies of review platforms to ensure you are following the right procedure. Many platforms allow you to flag reviews and present reasons for their removal. Some even have judgment teams that investigate complaints before deciding on the action to take. Whatever the process, ensure you follow the platform’s code of conduct for deleting ratings — proceed cautiously to avoid causing further harm to your business.
4. Keep Records of All Communication
Keeping records of communication with a customer is essential for various reasons, including for legal purposes. It’s necessary to keep notes of phone conversations, timestamped emails and any other digital communication when a dispute is ongoing. It will ultimately help with the decision-making process of whether to delete a review in the future.
5. Use Professional Review Management Services
If you’re running a big business and managing numerous reviews is time-consuming and overwhelming, you may want to consider going for a professional review management service provider. They take care of monitor reviews, responding to negative ones, and other review management tasks. Moreover, they offer a more comprehensive view of your online reputation and can provide insightful data-driven marketing strategies and solutions that cater to specific scenarios.
Negative reviews are never easy to handle, but they’re not necessarily the end of the world. By following the right steps, wecan safeguard our business and ensure that we’re providing the best possible customer service. Still, it’s crucial to respond to reviews and provide solutions to their complaints if possible, even if you plan to delete them in the future. Always familiarize yourself with review policies, keep records, and use professional review management services if necessary.